Hotel and restaurant Swindon Wootton Bassett
Restaurant & Hotel Services and Terms

We enjoy and make a living from serving food, drink and accommodation. For the avoidance of doubt we kept the information
simple, clear and precisely indicate our limitations. Rest assured that we want you to enjoy our food and wine during your stay.

Karen, Tonny & Fred

 

AVAILABILITY AND USE OF ROOMS
Rooms are available and let for sleeping accommodation on a nightly basis only. Rooms cannot be used for storage, temporary office, postal address, interview location, meetings or any business purpose other than overnight accommodation. Storage of tools, large sporting equipment, road bicycles and animals of any kind are not allowed and when brought into our rooms without the hotel’s express permission a charge @ £ 150.00 is made in each instance to cover wear and tear, disinfecting and possible damage.

AIR, ROAD, RAIL AND TRAVEL SERVICES
Please use guest Wi-Fi available in our bedrooms or ask.

BREAKFAST 
Breakfast is prepared to order from 0730 hrs.  to 09.00 hrs.  Monday to Friday excluding public holidays.
and 0800 hrs.  to 09.30 hrs. Saturday and Sunday and public holidays. Reservations are recommended.


CHECK-IN
Guests may check in from 17.00 hrs until 22.00 hrs. with the  credit or debit card with which the reservation was made to be present for verification.

CHECK-IN WITHOUT CREDIT/DEBIT CARD, DECLINED OR INVALID CREDIT/DEBIT CARD
When the credit or debit card with which the hotel reservation was made is not present  we are unable to offer accommodation and in case payment has been received cancellation charges are applied. In exceptional circumstances we may accommodate guests with a 3rd party payment but this is subject to a credit check @ £ 10 and must be arranged prior to arrival of the guests and can only be arranged during normal working hours  Monday to Friday excluding Bank Holidays.

CHECK-IN WITH CASH
We normally do not accept cash as payment for accommodation but in exceptional circumstances may accept cash provided that on arrival the total reserved cost plus £150 deposit is paid. The deposit will be returned on departure after deduction of any incurred charges.

CHECK-IN AFTER 22.00 HRS.
Reception closes at 22.00 hrs. Cancellation will be applied if guests do not arrive by 22.00 hrs.
Repeat or regular guests may be allowed to "self-check-in" but this is only possible by prior arrangement and where the guest is known to us and valid current credentials are supplied.
Subject to staff availability we may accommodate late arrival by prior arrangement between 22.00 hrs. and 24.00 hrs. at an additional prepaid charge of £ 37.50 per room per reservation. Reservations with prepaid late arrival not taken up by 24.00 hrs. are deemed as cancelled and cancellation charges are applied.


CHECK-IN BEFORE 17.00 HRS.
Sometimes rooms may be available earlier than 17.00 hrs. but this is not guaranteed. Call on the day well ahead of time of arrival. Guests may guarantee early check-in at a cost of £ 37.00 for arrival after 11.00 hrs.

CHECK-OUT 
Rooms must be vacated before 10.00 hours on the day of departure. Should you leave your room later than 10.00 hrs. without prior arrangement then we may have to charge for an additional night’s stay.  Late departure can be accommodated by prior arrangement; departure between 10.00 and 15.00 hrs £ 37.50 per room per reservation. Departure after 15.00 hrs will incur a charge equal to a night’s room rate as valid on the day. Receipted invoices will be emailed to you to the email address that you submitted upon reservation and/or arrival.

ANIMALS
We do not allow dogs or other animals on our premises other than our own canine employee Fred.

CONCIERGE SERVICES
Theatre tickets, onward travel arrangements, restaurant bookings or any other reservation can be made for you at a handling charge of 25 % or a minimum £ 25.00 per booking, reservation etc. Where we make payment on your behalf a 25% handling charge is made.

DAMAGE
If repairs are required to rooms or hotel premises after occupancy by guests we will charge for the cost of repair, replacement and if applicable room charges for the duration that the repairs take. Accidents do happen so please inform us so that we may mitigate costs. Any damage to our premises or content caused by guests may be charged to the guest’s credit or debit card or the credit or debit card submitted by a third party as agreed with us.

DINNER
Monday to Saturday from 18.30 hrs. until approximately 20.00 hrs. and Sundays on request for residents only.
Prior reservations are required to avoid disappointment.


DRINKS SERVICE
Hot, cold and alcoholic beverages are served in the Bar or the restaurant on the ground floor. Freshly brewed coffee and tea are available from our bar during opening hours and other times for residents. Hot beverages are available from 21.00 hrs to 07.30 hrs. from a vending machine in reception. We do not allow guests to bring onto our premises and consume their own beverages and foods purchased elsewhere. A service charge @ £ 12.50 per person per instance is made for each instance where guests ignore these
terms to compensate us for loss of earnings, additional cleaning and disposal.


EARLY MORNING COFFEE AND TEA
Early morning coffee or tea can be left outside your room if pre-ordered the night prior. Available from 07.30 to 09.00 hrs. £ 5.00 will be charged per room per night.

ELECTRIC EQUIPMENT AND VOLTAGE
The electrical supply is 240 volts. The bathroom socket contains an outlet for shavers or tooth brushes with a converter to 115 volts. This must be used for these types of appliances only! If you require help with electrical equipment, please ask. Please note that certain chargers for battery operated equipment and certain other electrical appliances may cause the safety devices of our electrical system to disconnect electricity to your floor. The hotel reserves the right to remove from your room electrical equipment which is not "PAT" tested as well as dangerous or unsuitable equipment which may cause nuisance or affect our safety and security devices.

FACILITIES FIT FOR PURPOSE
All our facilities are supplied fit for purpose, clean and in working order. Where facilities are not fit for purpose, clean or in working order guests must advise us within 30 minutes of accepting our facilities so that we may make adjustments or provide an alternative. 
Any claims of facilities not being fit for purpose after 30 minutes of occupation or at departure are not accepted. External services such as Wi-Fi, TV signal and utilities such as water electricity and gas are subject to being available by external suppliers and cannot be guaranteed unless our facilities have failed whilst external supplies are available. We will where possible do our utmost to ensure your comfort.


FIRE AND EMERGENCY
Please read the emergency instructions located on the back of your bedroom door. Dial 999 in the event of a fire.

FOOD SERVICE 
Our menus change daily and can be found at around 18.00 hrs in reception. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice. We do not allow guests to bring and consume their own food purchased elsewhere. A service charge @ £ 12.50 per person per instance is made for each instance where guests ignore these terms to compensate us for loss of earnings.

HAIR DRYER
You will find a hair dryer in your room.

HEATING
A central heating radiator and an electric radiator is provided in your room. Note that they are thermostatically controlled, which means that only one appliance works at any one time. Central heating is only operational in the winter. Electric heaters work all year. Please think of our planet! Switch lights and heating off.

INTERNET AND COPYRIGHT
The hotel is obliged under current legislation to provide relevant authorities with relevant data where it is suspected or can be proven that illegal downloads were made with the use of our Wi-Fi connection. Data relating to internet usage is kept by our internet suppliers or ourselves and will only be used to determine whether illegal downloads were made using our Wi-Fi. 

MEETING ROOMS
Our restaurant or bar may be available as a meeting room for 2 to 60 people. A £ 85.00 charge will be made when using our public areas as meeting venue without prior arrangements made with us.

MESSAGES, POST, PARCELS and DELIVERY CHARGES
Messages and post will be kept for collection at reception. Any deliveries for guests will be received on guest’s behalf without any responsibility being taken for its contents, loss or damage. We will take the utmost care of your belongings as far as is reasonably possible.

PARKING FOR HOTEL CUSTOMERS
We ask all customers to park close to another car after dropping passengers or luggage. For each hotel reservation there is one free private car parking space per 24 hrs. for the duration of the reservation only. Extra private cars and commercial vehicles up to 3.5-ton MAM are charged £ 15.00 per 24 hrs. or part thereof for the duration of the reservation only. Vehicles more than 3.5-ton GVW may not use our car park. Anyone doing so without our agreement is charged £ 10.00 per ton of the vehicle’s GVW to allow us to effect repairs. Cars in our car park are parked at customers own risk.

PARKING FOR RESTAURANT CUSTOMERS
Please park close to another vehicle. Consider sharing vehicles when visiting the Schoolhouse Hotel. Hook Street has a 30 Mph speed limit so you can park on the road when the car park is full. Cars in our car park are parked at customers own risk.

PROPERTY LEFT BEHIND
Property left behind can be sent to your chosen address @ £ 12.50 plus postage charges. In the interest of your privacy we will not contact you. Left behind items are disposed of within 1 week.

PORTERAGE
Charge per item £ 4.00 each way.

ROOM CLEANING
Staff are available to clean rooms from 0900 to 11.00 hours. Should you require your room to be cleaned after 1100 hours please note that additional charges apply. All rooms are supplied fresh and clean on arrival. Where excessive cleaning is required additional charges will be applied.

ROOM SERVICE
Food and drink served in your room is charged @ £4.50per delivery plus the cost of the selected items. 

SHOE POLISHING
Overnight shoe shine £12.50.

SECURITY CAMERAS
In the interest of safety and security all our public areas and grounds are continuously monitored by cameras for your security. Images and recordings are used for training purposes, verification of charges incurred and if required as proof in the event of dispute or unacceptable behaviour. Images and recordings are destroyed at regular intervals unless disputes or unacceptable behaviour have taken place.

SMOKING
Smoking is not allowed inside or outside our premises other than in the dedicated smoking area at the
west side of the building. Customers smoking in our bedrooms are charged £ 142.00 plus one day’s room rate to pay for the dry cleaning of all soft furnishings in the room and the room rate for the duration of effecting said cleaning.
 

TELEPHONE
Please write your mobile telephone number on your registration form if you wish us to contact you in your room during your stay. Alternatively, we can supply GSM telephones on request. Either a desktop or a hand held GSM telephone is available. These telephones allow you direct dial inbound and outbound calls.
You may take these telephones anywhere you like and keep them as long as you like. Telephone rental is charged £ 3.00 per day or part thereof with a minimum of £ 6.00. Calls are charged at the network rates plus 25%. Rental charges start with receipt of the telephone and end upon return of the telephone. A deposit or valid credit card may be required as security. Lost and damaged telephones or telephones not returned after the rental period will be charged cost of replacement.


TELEVISION AND RADIO
A television/radio/digital receiver is available in your room. Please use with care and think of your neighbours. We are in an overlapping area of transmitters which means that the signal received varies and some channels may from time to time not be received. The TV signal is subject to availability by outside suppliers.

VALUABLES
We are unable to accept any responsibility for valuables left unattended in bedrooms or public areas of the hotel.

WIFI 
Wireless internet or "Wi-Fi" is available at no charge during a hotel reservation only and is subject to availability
by outside suppliers.  A security code is required to prevent non-resident usage. The service is available in all bedrooms. This a shared service and should be used for occasional use only. When used for heavy downloads (Films and video) or when operating multiple connections on one PC or laptop it may restrict practical use by other users. We will disconnect offending users to allow all our guests reasonable usage. Note that this is only a partially protected service and that you are responsible for the security of your own IT equipment.

 

 


 

 Double room accommodation at the School House Hotel in Swindon and Wootton Bassett

 Dinning room bar at the School House Hotel in Swindon and Wootton Bassett

 

 Main entrance area at the School House Hotel Hotel and restaurant in Swindon and Wootton Bassett

 Outside at night, the School House Hotel and restaurant in Swindon and Wootton Bassett

 

 

 

 Breakfast


Click on the breakfast menu button to see a complete list of breakfasts available. 

0730 hours to 10.00 hours in the restaurant Monday to Friday excluding public holidays. 0800 hours to 10.00 hours in the restaurant Saturday and Sunday and public holidays.

Reservations are recommended! Last order times vary!

 

 

Checking-Out and Checking-In


Hotel rooms at the School House Hotel in Swindon are available from 17.00 hrs onward until 22.00 hrs. Reception closes at 22.00 hrs.

Sometimes rooms may be available earlier than 17.00 hrs. but this cannot be guaranteed. You may guarantee early check-in at a cost of £ 37.50. Please vacate your room before 10.00 hours on the day of departure. You may vacate your room later than 10.00 hrs. at an additional charge.

Receipts will be emailed to the email address submitted at the time of reservation. 

 

 

Drinks Service


Hot, cold and alcoholic beverages are served in the bar, the restaurant or from reception. Complimentary hot beverages are available in your room which are replenished each morning. In addition a vending machine in reception is operational between 20.00 and 07.30 hrs. We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Early Morning Coffee and Tea


Early morning coffee or tea can be served to room at £ 3.50 per person if pre-ordered the night prior.

Available from 07.30 to 09.00 hrs. 

 

 

 Fire Emergency


 

 Please read the emergency instructions located on the back of your bedroom door.

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Hair Dryer 



 You will find a hair dryer in your room.

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Ironing 



 All rooms are equipped with an ironing center, ironing board or trouser press with iron board.

 

 In room Ironing facilities in hotel rooms in Swindon and Wootton Bassett

 In room hairdryer in hotel rooms in Swindon and Wootton Bassett

 

 In room USB charging facilities in hotel rooms in Swindon and Wootton Bassett

 In room freeview TV in hotel rooms in Swindon and Wootton Bassett

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Hotel Customer Parking



 We have limited car parking spaces and ask all customers to park as close as possible adjacent to another vehicle after dropping off passengers and or luggage on the entrance drive. For each hotel reservation there is one private car parking space for the duration of the reservation only. Additional vehicles and COMMERCIAL VEHICLES UP TO 3.5 ton are charged £ 15.00 per day or part thereof. Vehicles in excess of 3.5 ton may not use our car park. Hotel customers doing so without out our agreement are charged £10.00 per ton G.V.W to allow us to effect repairs.

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 Property Left behind



 Property left behind can be returned to your chosen address but will attract a £ 12.50 charge plus postage charges. In the interest of your privacy we will not contact you if you have left any item behind. Items left behind and not claimed will be disposed of within 2 weeks.

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Shoe Polishing



 Overnight shoe shine £12.50.

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Radio and Television



 A television/radio/digital receiver is available in your room. Please use with care and think of  other guests. We are located in an overlapping area of transmitters which means that the signal received varies and some channels may from time to time not be received. 

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Room Service


 

 Food and drink served in your room is charged @ £3.50 per delivery plus the cost of the selected items. 

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.

 

 

 Smoking


 

 Smoking is not allowed inside or outside our premises other than in the dedicated smoking area at the side of the building. Customers smoking in our bedrooms are charged £ 142.00 plus one days room rate to pay for the dry cleaning of all soft furnishings in the room and the room rate for the duration of effecting said cleaning. 

 

 

 Food and Drink 


 

Our menus change daily . We have an extensive wine list available. A cold meal and drinks can be pre-ordered if guests will arrive after the kitchen is closed. Breakfast, lunch and dinner picnic baskets are available from £ 12.50 subject to sufficient notice.We do not allow customers to bring their own drinks or food onto the premises and may apply charges to compensate for loss of earnings.